Frequently Asked Questions
7games.com Help Center

On the login page, click the "Forgot Password?" link. Enter your registered email address and click Send Reset Link. You will receive an email with a secure password reset link within a few minutes. Click the link, enter your new password, confirm it, and save. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact our customer support team for assistance.

Your 7games.com account may be temporarily locked after several consecutive failed login attempts as a security measure. It will automatically unlock after 30 minutes, or you can reset your password to regain access immediately. Accounts may also be suspended if we detect unusual activity, incomplete verification, or a violation of our Terms & Conditions. If you believe your account was suspended in error, please contact our support team with your account details and we will investigate promptly.

We strongly recommend enabling 2FA to add an extra layer of security to your 7games.com account. Log in, go to Account Settings > Security, and toggle on two-factor authentication. You can choose to receive your one-time code via SMS to your registered Philippine mobile number or via email. Each time you log in from a new device or browser, you will be asked to enter this code in addition to your password.

The minimum deposit on 7games.com is ₱100 for most payment methods, making it accessible for players across the Philippines — whether you're in Manila, Cebu, Davao, or Quezon City. Some payment channels may have their own minimum transaction limits. Maximum deposit limits vary by payment method and account verification level. Check the Cashier section in your account for the latest limits.

Most deposits via GCash and PayMaya are credited to your 7games.com account instantly or within a few minutes. Online bank transfers may take up to 30 minutes during business hours. Over-the-counter payments are typically processed within 1–2 hours after the transaction is confirmed. If your deposit has not reflected after the expected timeframe, please contact our support team with your transaction reference number.

7games.com does not charge any fees on deposits. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. All amounts credited to your 7games.com account are the full amount you deposited, with no deductions on our end.

Withdrawal processing times at 7games.com are as follows:

• GCash / PayMaya: Within 1–24 hours after approval
• Bank transfer (BPI, BDO, Metrobank): 1–3 business days
• Cryptocurrency: Within a few hours, subject to network confirmation

All withdrawal requests are reviewed by our finance team before processing. Requests submitted on weekends or Philippine public holidays may experience slight delays.

The minimum withdrawal amount on 7games.com is ₱200. Maximum withdrawal limits depend on your account verification level and the payment method selected. VIP players may be eligible for higher withdrawal limits. Contact our support team if you need to request a higher limit for a specific transaction.

Withdrawal requests may be declined for several reasons, including: incomplete account verification, unmet bonus wagering requirements, suspected fraudulent activity, or a mismatch between your account details and your payment method. If your withdrawal was declined, you will receive an email explaining the reason. Please review the notification carefully and contact our support team if you need further clarification or assistance resolving the issue.

Yes, many games on 7games.com offer a demo or free-play mode that lets you try the game without wagering real money. This is a great way to learn the rules, understand the mechanics, and find games you enjoy before committing real funds. Note that winnings from demo play cannot be withdrawn — they are for practice purposes only. Live casino games and some exclusive titles may not be available in demo mode.

Yes. All games on 7games.com use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our games are regularly audited by independent testing agencies to verify their fairness and accuracy. The Return to Player (RTP) percentage for each game is displayed in the game information panel, so you always know what to expect before you play.

Absolutely. 7games.com is fully optimized for mobile play. You can access the full game library directly from your smartphone or tablet browser — no app download required. The mobile site is compatible with both Android and iOS devices. Simply visit 7gamescom.net on your mobile browser, log in to your account, and start playing. The interface automatically adjusts to your screen size for a smooth, enjoyable experience.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a 20x wagering requirement on a ₱500 bonus means you must place a total of ₱10,000 in bets before the bonus funds become withdrawable. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Log in to your 7games.com account and navigate to My Account > Bonuses to view all active bonuses, their expiry dates, remaining wagering requirements, and eligible games. You can also see a history of previously claimed and expired bonuses. If you have questions about a specific bonus, our customer support team is available via live chat to assist you.

Yes. If you prefer to play without bonuses, you can opt out by contacting our customer support team before making a deposit. Some players prefer to play without bonus restrictions so they can withdraw their winnings freely without meeting wagering requirements. Once a bonus has been credited to your account and you have started wagering, it generally cannot be removed. We recommend deciding before depositing whether you want to claim a bonus or play without one.

To self-exclude, contact our customer support team via live chat or email and request a self-exclusion. Specify the duration: 6 months, 1 year, or permanent. Your account will be closed within 24 hours of your request, and you will receive a confirmation email. During the self-exclusion period, you will not be able to log in, deposit, or play. We will also remove you from our marketing communications. Self-exclusion is a serious step and cannot be reversed before the chosen period expires.

If you or someone you know is struggling with problem gambling, help is available. The following organizations provide support for Filipino players:

• PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation offers responsible gaming resources and support — visit PAGCOR.ph for more information
• National Center for Mental Health (NCMH): Located in Mandaluyong City, Metro Manila — hotline (02) 531-9001
• Gamblers Anonymous Philippines: A fellowship for those recovering from problem gambling
• Crisis Hotline: 0917-899-USAP (8727) — available 24/7

You can also visit our dedicated Responsible Gaming page for more resources and guidance.

7games.com enforces a strict 21+ age policy in line with Philippine regulations. All new registrations require a valid date of birth, and we conduct identity verification checks that include government-issued photo ID. Any account found to belong to a person under 21 years of age will be immediately closed and any deposits returned. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. If you suspect a minor has accessed 7games.com, please contact our support team immediately.